Terms & Conditions

Custom Travel by Lisa Terms and Conditions
Updated on: Jan 31, 2024
Welcome to Custom Travel by Lisa
Access to and use of the services of Custom Travel by Lisa ( CTL and “us/our”) is subject to
acceptance of these terms and conditions (“Terms and Conditions”). By accessing, using or
obtaining any content, products, or services through CTL, you, the purchaser and/or traveler
(“Client” and “passenger” and “you/your”) agree to be bound by these terms. These terms and
conditions govern the relationship between CTL and you, the Client. These terms include
warranties and disclaimers and exclusions of liability and may restrict your rights and remedies
and provide protection to CTL. IF THERE IS ANY PART OF THESE TERMS AND
CONDITIONS YOU DO NOT AGREE WITH, PLEASE DO NOT USE CTL’S SERVICES. No
alterations to these terms and conditions may be made by any CTL authorized representative or
agent, unless in writing by an authorized officer of CTL.

1. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION
REQUIREMENTS
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other
documents required by applicable government regulations. When traveling domestically or
internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of
Homeland Security (DHS) advise that everyone carry at least two forms of acceptable
identification in order to board a flight. Acceptable identification can be found at
http://www.tsa.gov/traveler-information/acceptable-ids; examples are DHS-designated enhanced
driver’s license, USA Passport, a foreign government passport. The name, date of birth and
gender that appears on the identification card must exactly match the same such data that is listed
on airline ticket(s) and booking records.
CTL strongly recommends that you take into account that certain countries will not admit a
passenger if their passport expires within six (6) months of the date of entry. Non-United States
citizens may require additional documentation.
Children and infants also require travel documents. Minors traveling with one parent, and/or
without both parents, may be stopped and not admitted, unless authenticated and verified consent

forms are provided to the authorities; please see https://help.cbp.gov/s/article/Article-3643 for
additional information.
You acknowledge any failure to strictly comply with these requirements may result in denied
boarding or an undue delay at an airport security checkpoint causing Client to miss flight(s), and
subsequent scheduled travel bookings on cruises and tours. Check each supplier’s website to
ensure you and all members in your travel group or party obtain and carry travel documentation
required.
Client is responsible to make CTL aware when traveling on a passport from a country other than
the United States of America.

2. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each foreign country holds different views of past criminal offenses, whether within or outside
of their boundaries. If you have a current or past offense, and you are unsure how the country
you are traveling to or through views that offense, please contact that country directly for entry
and exit requirements. (Details can be found at https://travel.state.gov/content/travel.html.) We
do not inquire about an individual’s criminal record, in the interest of respecting our Clients’
privacy. For example, if traveling to or through Canada, Americans with a Driving While
Intoxicated (DWI) record should always check whether current rules exclude admission, and
potential waivers. (Reference
http://www.cic.gc.ca/english/information/faq/inadmissibility/index.asp)
CTL neither controls nor warrants the issuance of visas or approval of visa waivers related to
your travel.

3. HAZARDOUS MATERIALS
USA federal law prohibits passengers from bringing hazardous materials on the aircraft. (1) USA
federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage
or on the passenger’s person. A violation can result in five years’ imprisonment and penalties of
$250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases,
flammable liquids and solids, oxidizers, poisons, corrosives and radio- active materials.
Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals.
(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and
toilet articles carried in the passenger’s luggage and certain smoking materials carried on the
passenger’s person. For further information, each passenger should contact the relevant airline
representative(s) on their itinerary. Restrictions on hazardous materials are listed
http://www.tsa.gov/traveler-information/prohibited-items.

4. INSECTICIDE NOTICE
We recommend that you refer to the DOT list of airports in countries that require airlines to treat
the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is on the

DOT’s website and is updated from time to time: http://www.dot.gov/office-policy/aviation-
policy/aircraft-disinsection-requirements

5. HEALTH/IMMUNIZATIONS
Each Client is responsible to make absolutely certain to have the proper immunizations and
required documentation of such immunizations before travel, and to make the necessary
accommodation for security rules imposed by government authorities. CTL shall not assume
responsibility for the accuracy of health requirements or vaccination and/or documentation prior
to departure or upon landing at the final destination. See your health practitioner for advice. Prior
to travel, required inoculations, if any, must be recorded by Client’s health practitioner on a valid
vaccination certificate, which the Client must carry for proof of inoculation where required. If
you are concerned about taking any medications or receiving certain inoculations, check with
your health practitioner BEFORE booking. Check the USA State Department Web site
http://travel.state.gov, for relevant information relating to travel to specific destinations, and the
USA Centers for Disease Control http://wwwnc.cdc.gov/travel/ relating to health issues. Should
a visa not be issued, CTL is not responsible for lost payments made toward the contemplated
trip. Please note that USA rules regarding entry and exit change on a daily basis.

6. USE OF CTL SERVICES, ACCESS AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into this
Agreement and to make travel bookings with CTL in accordance with all terms and conditions
herein. You agree to be financially responsible for all of your travel bookings and warrant that all
information supplied by you or members of your household transacting business with CTL is
true and accurate. Without limitation, any speculative, false, or fraudulent reservation is
prohibited. You agree that the travel services provided by CTL shall be used only to make
legitimate reservations or purchases for you or for another person for whom you are legally
authorized to act.
Separate supplier terms and conditions will apply to your reservation and purchase of travel-
related goods and services that you select. You agree to abide by the terms and conditions of
purchase imposed by CTL and any supplier that you have chosen as a service provider for your
travel, including, but not limited to, payment of all amounts when due and compliance with the
supplier’s rules and restrictions regarding availability and use of fares, products, or services. You
understand that any violation of any such supplier’s conditions of purchase may result in
cancelation of your reservation(s) or purchase, in your being denied access to any flights, hotels,
cruises, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase,
and in CTL debiting your payment account for any costs CTL incurs as a result of such violation.
You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising
out of your travel bookings through CTL. By submitting a credit card authorization form to CTL,
you agree to allow CTL to use your payment method to purchase travel products from our
suppliers on your behalf, and agree not to file any dispute with your bank or credit card company
to avoid or violate any booking terms and conditions of CTL or its suppliers.

When you receive any and all travel documents, it is your sole responsibility to review and verify
all information. Contact CTL immediately if changes or corrections are required. You
acknowledge that it is your responsibility to review all documentation necessary for checking in
with suppliers on your itinerary.

7. PAYMENTS AND CANCELATIONS
Unless otherwise defined during the reservation process, final payment is due prior to departure
according to each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators,
and other travel service vendors) terms and conditions involved in your travel booking. If final
and full payment is not received by the applicable due date, reservations are subject to
cancelation and deposits shall be forfeited. In some cases, there is NO REFUND once a booking
is made and paid in full. Your right to a refund if you change or cancel your travel plans is
limited. All cancelation requests must be sent to CTL in writing. As a result of cancelation,
CTL’s and third-party supplier’s cancelation penalties will apply, which are detailed in your
travel documentation, and each supplier’s website. We advise you of any cancelation penalties at
the time of booking and provided information about these penalties upon confirmation. If you
have any questions, or any penalties are unclear, please contact CTL. All cancelation fees will be
charged to the credit card or other payment method you authorized to pay for travel services or
deducted from the supplier’s refund.

8. LATE BOOKINGS
Prospective Clients are advised to reserve early to avoid disappointment and additional late
booking fees.

9. AIR, CHECK-IN, SCHEDULE RECONFIRMATION
AIRLINE RESERVATIONS INCLUDED IN YOUR TRAVEL PLANS UPON REQUEST OF
THE CLIENT. In such event, it is the Client’s responsibility to make appropriate air
arrangements, as well as transportation to and from the destination where the travel booking
originates and returns. CTL shall not assume any responsibility for any air and/or ground
schedule changes. In rare instances, upon departure from a country, certain departure taxes must
be paid in cash only, and may vary in price. Due to enhanced security, it is strongly
recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic
flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight
times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior
for international flights. Failure to use a reservation may result in automatic cancelation of all
continuing and return flights, as well as forfeiture of airfares.
Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary
fare provide otherwise.

10. RIGHT TO CORRECT ERRORS/OFFERS SUBJECT TO AVAILABILITY

We reserve the right to correct errors. All offers, incentives and supplier promotions are subject
to availability and may change without notice. In the event of any pricing error or omission, we
reserve the right to adjust such pricing or make any other corrections.

11. TOURS: NO REFUND FOR UNUSED ARRANGEMENTS AND MINIMUM
PASSENGER REQUIREMENTS
As CTL’s tour, cruise or package prices are based on its suppliers’ contract rates, there will not
be any refund for any unused portion of a tour. Some group tours are based on minimum
numbers of passengers traveling; if the number of passengers falls below the minimum required,
a surcharge may be imposed, or the tour may be canceled. Any cancelations of a tour or package
for reason of failing to meet the minimum traveler requirement will be governed by the tour
operator’s cancelation policy.

12. ALTERATIONS TO CONFIRMED BOOKINGS
If you decide to change any portion of your confirmed arrangements prior to departure or during
your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All
requests for changes to a booking must be made in writing to CTL.

13. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
CTL acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines,
air charters, bus companies, ground transportation, boat purveyors or owners, and other
independent contractors providing accommodations, transportation, and/or other services
(“supplier(s)”), and is not the source or provider of the travel services. Each of these supplier
companies is an independent entity with its own management and is not subject to the control of
CTL. You are advised that the suppliers whose names appear in travel documentation are those
actually responsible for providing the travel services purchased, and you consent to the use of
those suppliers. You understand and agree to each supplier’s Terms and Conditions, which are
contained in printed form and are set forth on their respective websites and which govern the
transaction. All bookings are accepted by CTL as agent for the travel suppliers on your itinerary.
BECAUSE CTL ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES
NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT
OPERATORS AND SUPPLIERS, YOU AGREE THAT CTL IS NOT LIABLE FOR ANY
PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE
SERVICES. ETJ HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON
CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT
LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL,
INCIDENTAL OR INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR
SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH ETJ’S
OFFICE OR THROUGH THIS WEB SITE, INCLUDING WITHOUT LIMITATION
LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR
IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE,
WILFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY
SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR

REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO
DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, FUEL
INCREASES, AND OTHER MATTERS OUTSIDE OF ETJ’S CONTROL, AND YOU
HEREBY EXONERATE ETJ FROM ANY LIABILITY WITH RESPECT TO THE SAME.
Weather conditions, including but not limited to the presence or absence of snow, sunshine, and
rainfall are not guaranteed to occur or not occur, and are clearly outside of CTL’s control.
Volcanic eruptions, ash clouds, and wind may be characterized as an adverse weather condition
or a natural disaster by suppliers and your travel insurance company, which is beyond the control
of CTL. CTL HAS SOLELY RECEIVED COMMISSION AND FEES FOR TRAVEL
TRANSACTIONS AND CLIENT AGREES AND UNDERSTANDS THAT ANY RECOVERY
FROM ETJ WILL BE LIMITED TO THE COMMISSION AND FEES ACTUALLY
RECEIVED BY CTL.

14. RISKS/SAFETY
Travel to certain destinations may involve greater risk than others. CTL urges Clients to remain
informed on a daily basis as to current news events, as well as to review travel prohibitions,
warnings, announcements and advisories issued by the United States Government prior to
booking travel to international destinations. Information on conditions in various countries and
the level of risk associated with travel to particular international destinations can be found at
http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov,
http://www.cdc.gov, and http://www.cbp.gov The Smart Traveler Enrollment Program (STEP) is
a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in,
a foreign country. STEP allows you to enter information about your upcoming trip abroad so that
the Department of State can better assist you in an emergency. Registration is recommended and
provided by going to https://step.state.gov/step/
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, CTL DOES NOT
REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR
WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES
THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. CLIENT’S
PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CLIENT’S OWN
RISK.

15. FORCE MAJEURE
“Force Majeure” means, in relation to CTL, any circumstances beyond the reasonable control of
CTL including, but without limitation, acts of God, explosion, flood, tempest, forceful wind, fire
or accident, war or threat of war declared or undeclared, acts of terrorism, sabotage, insurrection,
riots, strikes, civil disturbance, requisition, sickness, pandemic, quarantine, government
intervention, weather conditions, defects in machinery and vehicles, delay, wildlife, or other
untoward occurrences.
CTL shall not be deemed to be in breach of these terms and conditions or otherwise be liable to
you, by reason of delay in performance, or by non-performance, of any of its obligations
hereunder to the extent that any such delay or non-performance is due to any Force Majeure.

THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL
TRIPS.
If CTL or any of its travel suppliers are affected by Force Majeure, they shall be entitled to, and
may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in relation
to the trip. Payment of any refund by CTL to you as a result of the non-performance of any
obligations hereunder shall remain in its sole and absolute discretion, although CTL shall use its
reasonable efforts to secure reimbursement for you where possible.
Regarding civil unrest or other safety concerns related to emergent situations, once CTL has
investigated the prevailing situation, as it deems fit, it shall remain in ETJ’s sole and absolute
discretion whether to proceed with any CTL escorted trip or private departure, or to make
alterations to the itinerary as it deems necessary.

16. CLIENT CONDUCT
Each participant in any trip escorted by CTL is expected to act responsibly and adhere to all
behavior guidelines established by CTL and our suppliers. CTL and all local suppliers reserve
the right to remove you from any facility, hotel or resort property, tour location or means of
transportation if your health, or your conduct appears to endanger yourself or others or disrupts
the general well-being of other clients on any element of your trip, or interferes with the
operation or security of the places we visit. In any such case, there will be no refund.
When you book with CTL, you accept responsibility for any damage or loss caused by you. Full
payment for any such damage or loss (reasonably estimated if not precisely known) must be paid
directly at the time to the accommodation owner or manager or other supplier. You must
indemnify us for the full amount of any claim (also including legal costs) made against us. We
are not responsible for any costs incurred concerning a guest removed from a trip, or any portion
of a trip. You agree not to hold CTL or any of its related entities liable for any actions taken
under these terms and conditions. Baggage and personal effects are at all times the sole
responsibility of the participant.

17. ALTERATIONS IN TRAVEL PLANS
Alterations in itinerary may be necessitated for any number of reasons, including but not limited
to severe weather at the sole discretion of a supplier, and subject to supplier terms and
conditions.

18. CURRENCY FLUCTUATIONS
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange
rate fluctuations, provided actual variations have occurred. CTL is not responsible for surcharges
or foreign transaction fees imposed by Client’s credit card or bank.

19. TRAVEL INSURANCE

CTL OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND
THEIR INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY NOTED, TRAVEL
INSURANCE IS NOT INCLUDED IN THE COST OF CLIENT’S ITINERARY TO PROTECT
AGAINST THIRD PARTY SUPPLIER DEFAULT/BANKRUPTCY PROTECTION, DELAY,
INTERRUPTION, MISSED CONNECTION FOR CRUISES, CANCELATION, MEDICAL
EMERGENCY TRANSPORTATION/EVACUATION & REPATRIATION, BAGGAGE &
PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS, JOB LOSS
PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY,
TRAVEL ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER
INSURANCE MAY PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL
CIRCUMSTANCES. Without appropriate travel insurance, Client understands and agrees that if
Client cancels or interrupts Client’s travel for any reason, portions of the trip/tour may not be
refunded and CTL’s and travel suppliers’ cancelation penalties will apply resulting in the loss of
monies up to the full cost of Client’s travel booking and related costs. The purchase of travel
insurance is not required in order to purchase any other product or service offered by CTL,
however, CTL requires clients who decline to put travel insurance in place to sign a waiver
declining insurance. CTL is not a licensed insurance broker, and its advisors are not qualified or
authorized to answer technical questions about benefits, exclusions, and conditions of any of the
insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance
coverage. An additional charge applies for any travel insurance selected. CTL CANNOT
GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A
CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS
ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.

20. RESERVATION OF RIGHTS: CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time.
Updated versions of the Terms will be provided to Clients, will be posted on our website and are
effective immediately on posting.

21. GENERAL
The laws of the State of Pennsylvania govern these Terms and Conditions. You hereby consent to
the exclusive jurisdiction and venue of courts in Schuylkill County, Pennsylvania in all disputes
arising out of or relating to travel bookings with CTL.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant
to applicable law including, but not limited to, the warranty disclaimers and liability limitations
set forth above, then the invalid or unenforceable provision will be deemed superseded by a
valid, enforceable provision that most closely matches the intent of the original provision and
agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute
the entire agreement between the Client and CTL with respect to travel bookings made with CTL
by any means, and it supersedes all prior or contemporaneous communications and proposals,
whether electronic, oral, or written, between Client and CTL with respect to communications

with CTL. A printed version of this agreement and of any notice given in electronic form shall be
admissible in judicial or administrative proceedings based upon or relating to these Terms and
Conditions to the same extent and subject to the same conditions as other business documents
and records originally generated and maintained in printed form.